We offer FREE shipping worldwide & all orders are shipped with tracking, which will be provided with your shipping notification email once the order is processed. Please refer to our Shipping Policy for more details.
November 30, 2020 Covid-19 Update United States: 12-30 days Canada: 14-25 days Australia/NZ: 10-25 days United Kingdom: 10-25 days Rest of the world: 10-30 days
We offer free standard worldwide tracked shipping on all orders! We process your orders within 1-3 business days and deliveries are typically made within two weeks.
Delays can happen but are extremely rare. Please be patient and your order will arrive within the maximum of 60 days, but a vast majority of orders arrive much faster.
Once your order is processed, you will receive a tracking link right away via e-mail. Make sure to also check your junk mail folder, as emails may end up there. Please note that sometimes the tracking number does not update right away and tracking to certain countries only update upon arrival within the country.
If you order multiple items at a time, it may be split into separate shipments due to logistics at our warehouses. We will also provide separate tracking IDs for the respective shipments.
Customer service is our priority and we're happy to help. If an item isn't the perfect match for your home, return it for a refund within 14 days of delivery in the original condition and packaging. Please note that all returns are subject to a 15% restocking fee. Please refer to our Refund Policy for details.
We offer FREE returns or exchanges for items damaged in transit. To be eligible for a refund or exchange, you must first contact uswithin 7 days of receiving the item to alert us of the damage, then return the damaged item to us. Upon receipt of the damaged item we will ship out a replacement, if available. If a replacement is not available, we will refund the full purchase price of your item.
Please make sure to read our item descriptions carefully. Please bear in mind that photos may slightly differ from actual item in terms of color due to the photoshoot lighting or the monitor's display.
Every once in a while an issue may occur with an order. We are all only human! If this is the case, we are happy to assist you in any way we can. If the problem occurred because of an error on our part, please contact us and we will be happy to replace or refund the item at no extra cost.
Lost a product? We will re-ship orders that have been returned to us if they are undeliverable to the correct address. Customer satisfaction is our priority. In the rare event that your shipment does not arrive or is faulty upon arrival, please contact us and we will strive to help you.
Our flatware can be dishwasher safe if cared for correctly. Please wash the flatware at a temperature lower than 104°F / 40°C. Check if your dishwasher features an eco-friendly program that operates on a low temperature. Too high temperatures can result in a chemical reaction and cause the coating to fade.
For more information, please refer to our care guide here.
Yes - we offer wholesale pricing. Please contact us here or email us at firstname.lastname@example.org. We aim to respond to all inquiries within 24 hours.
Yes, we are always looking for a passionate, creative individual to join our team! Please click here to join now.
If you need to change or cancel your order, please contact us as soon as possible from the time you submitted your order. In the case of a cancellation request, please do let us know the reason in case we may be able to address your concern. We cannot change or cancel orders once it has been processed or shipped.
Please note that a 5% cancellation fee will be applied on all cancelled orders.
We are a US-based company, and our prices are based in USD. If you purchase your order with a different currency (such as using a credit card that's based on a different currency), you will notice slight differences in what you were charged and what was displayed on our website due to differences in the conversion rate used by your credit card company.
To help our international shoppers, we've included a currency converter on our website that automatically converts this price to your local currency (located on the top left corner on desktop and bottom of the page on mobile).
Yes, all payments are 100% secure. Our business is built on the Shopify platform, which is a large technology company that helps businesses like ours create websites to sell our products. Using the Shopify platform, we are able to securely process all transactions in a variety of formats in a safe and secure way.
Yes! Please purchase your gift cards here. Please note that promo codes will not be valid when purchasing gift cards.
Once you complete your order, you will receive an email with a unique gift card code to use at checkout. Gift cards expire after five (5) years.
Promo codes (if any) can be used at the time when you make a product purchase while redeeming your gift card value. Your gift card value can be used in a single purchase or more.
You can contact us or use the live chat! We will be happy to assist you.