Refund Policy
Refunds and returns
We choose every piece hoping it will earn a place on your table. If something isn't right, here's how we'll make it right.
If something arrives damaged
Ceramics travel a long way, and once in a while one doesn't make the trip. If anything arrives damaged, contact us within 7 days of delivery with your order number and a photo of the damaged piece. There's no need to send it back.
We'll ship you a free replacement. If that piece is sold out, we'll refund its full price to your original payment method instead.
Returns
If a piece isn't the right match for your home, you can return it within 14 days of delivery. Items need to be unused, in the condition you received them, and in their original packaging.
To start a return, contact us with your full name, order number and the reason for your return, and we'll send you instructions and the address of our returns warehouse.
Return shipping is paid by you, and we don't provide a return label. For items over $30, we recommend a tracked service or shipping insurance, since we can't refund a return that never reaches us.
Your refund
Once your return arrives and we've inspected it, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 5 to 7 business days.
If your order hasn't arrived
If your tracking hasn't moved in a while or your order is running late, contact us and we'll look into it with the carrier. If a parcel comes back to us because it couldn't be delivered, we'll ship it out again to the correct address. Most orders arrive within 10 to 15 days of shipping; see our Shipping Policy for details.
What we can't take back
- Bulk and wholesale orders can't be returned or exchanged.
- Gift cards are final sale.
- We may limit or decline returns where we suspect abuse or fraud.
Questions?
Real people, real answers. Text us at 1·929·548·2782 or email contact@edenandash.com.